Monday, February 12th, 2024 4:34 AM


The value of any xfinity product like the flex box and xumo box [Edited: "Inflammatory"], which is why they are practicslly giving away these products. I’ll be moving to apple TV because these boxes [Edited: "Language"]. They give you a new box with the same errors then charge you for someone to come troubleshoot and do absolutely nothing. AND NO I WILL NOT BUY YOUR MOBILE PLAN THAT YOURE CLEARLY PUSHING ONTO SENIORS 65+. I can’t imagine the problems they are having. [Edited: "Solicitation"]

1 Message

6 days ago

I agree. The flex box wasn’t very good but now I have to use a xumo box and the one I received doesn’t even turn on. Waiting for a new box but I plan on cancelling my account by next year. Fios here I come. 

Official Employee


751 Messages

If you are experiencing an issue with that equipment @user_waex4h, I will be happy to look into that for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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