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Visitor

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2 Messages

Tue, Jun 21, 2022 9:57 PM

[Edited]

I wonder why Xfinity has not resolved this problem of their remotes not being able to pair with sound systems.  The older remotes paired: the new Obed don’t, even the ones in the list.  I have tried resetting the remote and pairing the sound system with all the codes that Xfinity lists , especifícalos the Bose and the Vizio one and none works!  It is so annoying having to use two remotes all the time in each tv!  You had it right. Why did you had to change it?  Why you cannot go back to whatever you were doing that worked?

Official Employee

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377 Messages

10日前

Oh, no! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response. I understand it must be inconvenient to not be able to pair your remotes to your sound systems; I can imagine how that would have been convenient in the past! If you'd like, we can definitely look into sending you some older model versions of our remotes? 

 

If so, before we proceed, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

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