1 Message

Friday, April 9th, 2021 4:42 AM


[Edited: "Personal Information"]

I was watching TV last night, took a break, and then tried to go back to the show I was watching that was recorded. When I went back into my DVR almost all of the shows I had recorded were gone. It was saying that I was only allowed 30 hours or something like that and if I wanted more space I had to upgrade and pay $10 more per month. I selected the upgrade hoping my recordings would come back and also because I really did not feel like arguing with Xfinity last night. Miraculously all of my recordings came back. I already pay $185 a month for cable with no premium channels and a basic internet package. I would really like an explanation for this additional charge that I now have to pay. If i am indeed going to be charged even more for this service all I can say is You Tube TV is looking better by the day.

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24.6K Messages

2 years ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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