Hello @user_34de1d, thank you for taking the time to reach out to us! Are you noticing this issue on one specific cable box or on multiple? Are you able to see if this issue happens when signed into our stream application watching Showtime?
@ComcastAldrik we are having this problem too. It's only certain movies... today, Welcome To The Punch still has an echo, been like that for 2 weeks. Last month it was a different movie.
Hi, @user_2e1df1 and @BattleBuddy. Thanks for joining the conversation so we can get the audio issue cleared up. Have you tried either the Refresh or Restart signal for this issue? Either of those signals can be found by pressing the "A" button on the Xfinity remote, by saying either command to the voice remote, or by using the troubleshooting section on the Video tab of the Xfinity My Account app. I was wondering if the problem persists after the signal processes or if that clears it up?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes, same here. Showtime is echoing on my iPhone, iPad, windows laptop, all streaming from Xfinity, not the Showtime app. It echoes while using Bluetooth headphones, wired headphones, no headphones, and a digital speaker setup I have on my computer.
I am having the same echoing issues on all my sports channels. One tech actually told me to get a new TV. I asked her if that was the case, why was it just on sports channels and no other channels. She didn't have an answer. They came out last month and gave me new cables and a new box. That if the pixalation on the sports channels. Now its the echoing. All this happens only on the sports channels. The did the reboot and refresh and all the other things they are told to do and nothing ever works. I asked for an appointment and he said they were short staffed and I would have to call back next week. Today I spent 3 1/2 hours on the phone and nothing worked. I am a very patient person. I just want something to do something other to reboot my cable and tell me to get a new TV.
Some troubleshooting steps were provided above @user_db5f9e though the most common cause for pixilation, audio distortion, etc. is usually a broadcast or signal issue. If the broadcast being sent out has quality issues, it's going to replicate those issues to everyone down the line.
Signal issues are more common with loose connections, splitters, old hardware, that sort of thing. In rarer cases, if the cable equipment is older (or has any sort of visible damage) this can also be the case. A technician visit often resolves these signal issues, but if it is a wiring issue within the premise, that may need to be handled by a third party such as an electrician or contractor, as our technicians are not permitted to replace wiring within homes.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It is NOT in my home! Even the Xfinity tech said that! Xfinity replaced all hardware and even gave me a new box. It is only ONE CHANNEL. South Rally sports and only happens when a live baseball game and it only happens every few commercials. That's very very specific. I was told several times that a "ticket" was created and given to the engineers at a national center. So we shall see.
Thanks for the clarification that @user_a850ae, this does sound like a very specific issue. Normally, if there is a problem with the signal in or outside of your home, the frequency of the problem you are experiencing would occur much more often.
With this being subject to one specific network, and only occurs when certain conditions are met, this could be a problem on the network's end and unrelated to your Xfinity services. However, we can definitely take a close look at things to make sure everything is in spec.
To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just noticed this issue myself when watching a Showtime program streaming through Xfinity on both my iPhone and PC. It's only limited to Showtime and only through the Xfinity app/program. Streaming programs directly from Showtime, or through other movie channels or regular TV on HBO Max, I do not have any audio distortion.
XfinityAldrik
Official Employee
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2.2K Messages
4 years ago
Hello @user_34de1d, thank you for taking the time to reach out to us! Are you noticing this issue on one specific cable box or on multiple? Are you able to see if this issue happens when signed into our stream application watching Showtime?
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BattleBuddy
Visitor
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1 Message
4 years ago
Yes, same here. Showtime is echoing on my iPhone, iPad, windows laptop, all streaming from Xfinity, not the Showtime app. It echoes while using Bluetooth headphones, wired headphones, no headphones, and a digital speaker setup I have on my computer.
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user_a850ae
Contributor
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27 Messages
4 years ago
I am having the same echoing issues on all my sports channels. One tech actually told me to get a new TV. I asked her if that was the case, why was it just on sports channels and no other channels. She didn't have an answer. They came out last month and gave me new cables and a new box. That if the pixalation on the sports channels. Now its the echoing. All this happens only on the sports channels. The did the reboot and refresh and all the other things they are told to do and nothing ever works. I asked for an appointment and he said they were short staffed and I would have to call back next week. Today I spent 3 1/2 hours on the phone and nothing worked. I am a very patient person. I just want something to do something other to reboot my cable and tell me to get a new TV.
11
user_ef7699
Visitor
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2 Messages
3 years ago
Same problem here. Though one episode of season 8, I think 7, was fine. I'm on the next episode and it's all echo.
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