gmtivo's profile

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20 Messages

Mon, Oct 4, 2021 11:40 PM

Easiest way to order a 4K set top box with DVR capability

Hi - I’ve surfed around quite a bit.   Can’t seem to find an easy way to exchange my existing DVR/STB for a 4K capable version.  There is a post on Comcast web site that says to request a Getting Started kit…but doesn’t tell you how to do that.  Web site basically sends you in a circle.  Any assistance is appreciated.   Thank you

gmtivo

Contributor

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20 Messages

2 m ago

This is the text from the web page that the Xfinity Chat assistant points to:

"Note: X1 4K TV Boxes (XG1v4 and Xi6) aren’t available to order online, and they are not available in Xfinity Stores. The only way to receive a 4K X1 TV Box (XG1v4 or Xi6) is to request a Getting Started kit. Please contact us to order."

I have tried to click on the "contact us" but it doesn't take me to anywhere.  Is the Forum the best place to make this request?  Again, I'm trying to get a 4K capable box.

thank you.

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