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20 Messages
Easiest way to order a 4K set top box with DVR capability
Hi - I’ve surfed around quite a bit. Can’t seem to find an easy way to exchange my existing DVR/STB for a 4K capable version. There is a post on Comcast web site that says to request a Getting Started kit…but doesn’t tell you how to do that. Web site basically sends you in a circle. Any assistance is appreciated. Thank you
gmtivo
Contributor
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20 Messages
4 years ago
This is the text from the web page that the Xfinity Chat assistant points to:
"Note: X1 4K TV Boxes (XG1v4 and Xi6) aren’t available to order online, and they are not available in Xfinity Stores. The only way to receive a 4K X1 TV Box (XG1v4 or Xi6) is to request a Getting Started kit. Please contact us to order."
I have tried to click on the "contact us" but it doesn't take me to anywhere. Is the Forum the best place to make this request? Again, I'm trying to get a 4K capable box.
thank you.
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