Hello, and thanks for reaching out here on the community forums, user_26inlc! Sorry to hear your DVR service seems to have gone missing. We'd be more than happy to review the account to see what may have happened! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySean
Official Employee
•
1.1K Messages
3 hours ago
Hello, and thanks for reaching out here on the community forums, user_26inlc! Sorry to hear your DVR service seems to have gone missing. We'd be more than happy to review the account to see what may have happened! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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