Visitor
•
1 Message
DVR
While viewing recorded programs the TV will cut out or freeze. Sometimes it restores itself after a delay and sometimes it goes back to the previous channel that you were watching.
Visitor
•
1 Message
While viewing recorded programs the TV will cut out or freeze. Sometimes it restores itself after a delay and sometimes it goes back to the previous channel that you were watching.
XfinityMartyR
Official Employee
•
2.6K Messages
2 months ago
*Once you're in the Xfinity app, go to the services tab.
*Then select troubleshooting in the TV & Streaming section.
*From there select Something else.
*Once the Xfinity Assistant opens, select DVR, and answer the prompts.
This process should help identify any concerns with your TV/DVR service, and provide next steps toward a solution.
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