dvr

A "tech" support person was "helping" me lower my bill with any new promotions available. I told them that I did not want to change the level of service. Well we went out and when we returned we had not TV service. I called again and the agent said that I needed to get a main box. I explained that I have not had a "main" box and everything was working fine. I got the main box and low and behold we lost about 40 movies that had been recorded. I am told that they change the level of DVR service and there is nothing that can be done to recover the lost shows. another fine example of customer service

Responses

XfinitySara

Official Employee

•

1.6K Messages

5 days ago

@user_3k4zel - I'm sorry to hear about the trouble you've had, losing DVR recordings after some changes were made. We'd be happy to take a closer look just in case there's anything that can be done to turn this experience around for you! Could you please send our team a direct message to continue? We're great to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. And it would be our pleasure to help however we can!

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

0

X1

user_3k4zel

dvr

XfinitySara

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