Dvr

I use the x1 service and there are no error codes only the annoying sound skips and jerky fast forward. We actually had a service tech come out and he said that this is a known problem that nobody seems to know how to fix.

@XfinityRay​ I use the x1 service and there are no error codes only the annoying sound skips and jerky fast forward. We actually had a service tech come out and he said that this is a known problem that nobody seems to know how to fix.

This is all really great information to find the root cause, @user_4fwnk6. I would like to access your account from here so I can look at your signal levels for the X1 box and modem.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityRay​ it seems that maybe some networks are worse than others but all are the same issue no matter the time. Sometimes when we watch live tv and try to rewind a bit it is really jerky and sometimes even stops rewinding. The FF and rewind doesn’t bother me as much as the sound skipping all the time. Some shows are unwatchable.

@user_4fwnk6 Got it, and thanks! Okay, I checked further and nothing is going on with the DVR service in general that we know about like this, and this can be fixed by a couple different paths. Have you attempted to watch the same content on a mobile device such as a phone or tablet, using the Xfinity Stream app, and seeing if the audio is also skipping there? That will help us determine if it's recorded like that, or if it's the box having trouble. 

@XfinityBenny​ just watched something that was really skipping on my iPad and it seemed fine on the iPad

Hello @user_clyzzm, thank you for taking the time to reach out on social media.  I understand your concern with the recordings, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_clyzzm​ 

Did your problem ever get resolved?   We are dealing with a similar issue now for three months where while watching recording while recording is still in progress, the recording jumps back to the start of the recording.  Happens on all networks.  On third box replacement.  And we already have gone the DM route with Xfinity Support with no success.  Can't tell you how many times we have rebooted, system refresh, etc..  Has been escalated to Kapernick office.  

No, our problem is not fixed.  We have escalated to our regional VP.  Techs were out last week and checked all wiring and connections in our house.  We are now sending them video recordings or this happenning and it happens a lot as we record most sporting events and start to watch them an hour in to the games to avoid the commercials.   The Executive team I am now working with says they haven't heard of this problem before.

@Lkgnvas​

We have the same problem (recording jumping back to beginning when fast forwarding; dropping out of recording while still in progress) with our X1 set. It drives my wife crazy. I hear that this is only a problem with the Xg2v2 boxes (we have the Pace version) and that it doesn’t happen with the Xg1v4 boxes (which have a built in DVR system). Is this true? And if so how do we get one? Can I just go to the Xfinity store and ask?