Hi there @user_bed705! We'd love to help out! I know when I set a show to record, it's because I don't want to miss ANY of it, and would be a bit bummed if I'd went to watch it and had an incomplete recording! Rest assured you've come to the right place for assistance! May I ask, is this happening with all recordings, or is it perhaps one series or show in particular? We hope to hear from you, so that we can continue to help! We're looking forward to it!
It is happening on all recordings. When we play the recording, the timing of the commercials are also not properly shown. It worked properly until a couple weeks ago. I have refreshed the system, but still does not work properly.
Gotcha! Thank you for confirming that for us, as well as letting us know about the system refresh. May we ask, was that step completed via our handy Xfinity application or website? Or was it a manual restart of the TV box itself?
Perfect! Okay, so what we'd like to do is dive a bit further into things here. May we ask that you join us by sending a direct message? Please use the steps outlined below, and be sure to include your first and last name, and full-service address! We'll then join you there!
Here are the detailed steps to Direct Message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
CCChelseaA
Problem Solver
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637 Messages
2 years ago
Hi there @user_bed705!
We'd love to help out! I know when I set a show to record, it's because I don't want to miss ANY of it, and would be a bit bummed if I'd went to watch it and had an incomplete recording! Rest assured you've come to the right place for assistance!
May I ask, is this happening with all recordings, or is it perhaps one series or show in particular?
We hope to hear from you, so that we can continue to help! We're looking forward to it!
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user_bed705
Visitor
•
3 Messages
2 years ago
It is happening on all recordings. When we play the recording, the timing of the commercials are also not properly shown. It worked properly until a couple weeks ago. I have refreshed the system, but still does not work properly.
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