Mon, Sep 6, 2021 6:01 AM
I have had X1 service since 2017, I have never once been offered a DVR (which states it is included in my package).
1 m ago
Hello @Cruiser669! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your billing, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.