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Visitor

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3 Messages

Friday, November 25th, 2022 2:57 PM

dvr won'd record

While using DVR box, watching TV
- unable to record any show, or schedule any show
- all scheduled recordings blank (we have many daily, and not daily)
- on guide, shows with three red dots, first is circle with diagonal line

Using Online APP
"Unable to Retrieve Recordings"

---------------

Recent troubles may have shown trend to complete fail now

Shows not recorded
Recorded show truncated
Gaps, jumps in shows
No sound

===============

(after scouring forum)

Prior post had a clue:

 Xfinity button -> Settings (gear icon) -> Device Settings -> Sync DVR

This worked - so far - scheduled listings now back, three full red dots viewed on GUIDE


HOWEVER - still can't record

- cannot press red button, or info button or use guide and record a show

- description on one of these tries said "recording conflict"

Now must wait to see if it now actually records a scheduled show

- or fails

- or resorts to circle with diagonal line  (ghostbuster icon)

STILL CAN'T RECORD

- current show, nor

- listing from the guide

====================

Later that day, final solution implemented by Xfinity supportline - I was able to reach the representatives by phone, went through much checking, testing, restarting, advanced diagnostics, then a second representive.  In the end the ability to record was magically restored by Xfinity, both reps were knowledgeable and very kind in working with me.

Request a phone conversation with them, using the "callback" request form here:

How Do I Request a Call Back From Xfinity?: https://www.xfinity.com/support/articles/call-back-my-account-app

Visitor

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1 Message

2 months ago

I am having the same problem and spent almost 2 hours on chat with tech who couldn’t fix the problem  

Visitor

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3 Messages

2 months ago

When calling for tech support, I often place more than one call - I wish every technician had all the answers, they usually try very hard, but are only as good as their experience. 

The best thing to do is to hang up and call again, and keep going until you find the technician with the answer.  I called Xfinity support twice on this problem - and wound up with everything working fine now.  Persist, and good luck!

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