DVR will not record

Trying to record an event and it gives message "Channel subscription required"! [Edited: "Language"] I can go through my tablet and record, but DVR prevents me from doing it.

Responses

XfinityVictor

Official Employee

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892 Messages

1 year ago

@Sirveyer Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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Sirveyer

Visitor

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4 Messages

I've been in contact with support for over 2 days and nobody can figure out of fix what's happening! I'm still being charged the same for things I can't do anymore!

1 year ago

0

XfinityDena

Official Employee

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2.5K Messages

I would be happy to take a look at the account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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1 year ago

0

X1

Sirveyer

DVR will not record

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