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user_8cd306
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8 Messages

Thursday, December 11th, 2025 8:06 PM

DVR will not delete recordings

About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings.  Now we can't delete them at all.  I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR.  I have researched this endlessly, and have done everything I could find to do to fix this issue.  Nothing has worked.  What is the issue, and how can it be resolved?

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2 hours ago

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XfinityMartyR

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3 days ago

 

user_8cd306 Thanks for reaching out! Our enginering team has idenditfied this issue, and is currently working toward a solution. 

 

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user_8cd306

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Well, this has been going on for a month or more, with no communication from Xfinity about it one way or another.  How is anyone supposed to know you have identified this as a problem.  We are pretty close to going with another TV provider because of cost, but have refrained because of convenience.  I would like more of an answer than "working towards a solution".

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1 day ago

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XfinityJon

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855 Messages

We can assure you we don't want you to feel that way. Our engineering team is working diligently to get this issue resolved for our customers. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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