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user_a50nnd
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Friday, January 23rd, 2026 4:17 PM

DVR vs. cloud recordings

The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my DVR instead of the cloud?

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8 hours ago

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XfinityBrianH

Official Employee

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1.9K Messages

8 hours ago

 

user_a50nnd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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