DVR vs. cloud recordings

The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my DVR instead of the cloud?

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XfinityBrianH

Official Employee

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2K Messages

25 days ago

user_a50nnd Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_a50nnd

Visitor

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3 Messages

Your tek asked what box I had, and I just replied a minute ago, so I don’t yet know whether or not my problem will be fixed.

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22 days ago

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XfinityMatthew

Official Employee

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1.5K Messages

If you are not seeing any resolution to the issue feel free to DM us using the steps provided above. We are happy to check into the account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

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Tek

Problem Solver

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959 Messages

22 days ago

If you are on IP based cable service then they all go to the cloud. Also, certain cable boxes, like the Xi6 are all cloud DVR.

IP Only channels will also only record to the cloud.

What box do you have ?

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user_a50nnd

Visitor

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3 Messages

I only know it’s an X1 4K box, but not an Xi6 because most recordings are on the cable box, not the cloud, and only the cloud recordings are bad. In trying to fix the problem, one of the home visit techs switched me to all IP, and then ALL of the recordings were bad, so second tech home visit switched me back to cable box. The crazy thing is, I record a lot of sports. All college basketball and football recordings are on the cable box DVR, and ALL professional football and basketball recordings are on the cloud. I want all to be on the cable box.

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22 days ago

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X1

user_a50nnd

DVR vs. cloud recordings

XfinityBrianH

user_a50nnd

XfinityMatthew

Tek

user_a50nnd

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