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user_44cf88
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4 Messages

Wednesday, March 1st, 2023 8:21 PM

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Dvr usage no longer displayed as a percentage

I need to see the percentage left to store recorded programs.  I used to see that. Now, I just see the NUMBER of programs recorded.

Question

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Updated 

2 years ago

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XfinityChristy

Official Employee

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2K Messages

2 years ago

@user_44cf88 Thank you for reaching out via our Xfinity Forms. Did you recently make changes to your equipment? This feature was removed from the could only option, so you would need an 1X box in order to see both the number of recordings and percentage used. 

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user_44cf88

Visitor

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4 Messages

2 years ago

Hello,

I am experiencing the same issue.  Suddenly, my Percentage number is gone, only to be replaced with a Recordings number.  That latter number does not let me know how much more programming I can record and, as a result, is not user friendly.  In fact, it is the opposite of that.

Your answer, above, seems to be missing a phrase or, at least, a couple of words and, consequently, does not explain clearly what has happened and, more importantly, why such a change was made, one that seems to make no sense, at all, at least as far as serving your customers is concerned.

Thank you.

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XfinityDena

Official Employee

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3.2K Messages

The percent of storage has not been removed. To confirm I have even checked my own DVR as I am a customer myself. To see your current storage %, press the xfinity button on your remote, then click Saved, then Recordings. You will see the % full at the top-right of the screen, listed above your recorded programs.

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2 years ago

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user_44cf88

Visitor

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4 Messages

No.  Percent is no longer there in the top, right-hand corner of the screen if I press the xfinity button on my remote control and then Saved on the TV screen.  Instead, there is now - where Percent used to be - Recordings, as simply a number.  IF it still show my recorded programs as a percent, instead of simply a number, I would not be looking for an answer as to why this change suddenly took place and - more importantly - how to revert it back to showing my recordings as a percentage of what I am able to record.

2 years ago

user_44cf88

Visitor

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4 Messages

Don't forget...I am not the only person reporting this change, along with complaining about it.

2 years ago

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CCDevinC

Contributor

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473 Messages

Got it! I would like to take a further look into this for you.

 

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast. 

2 years ago

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user_0e9a8e

Visitor

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1 Message

I had to have my dvr box replaced a few days ago and I no longer have the dvr percentage in the upper right either.  Please add the steps to a resolution to this string for others having issues.

2 years ago

user_74f66b

Visitor

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1 Message

2 years ago

having the same problem, it changed from % to “number of recordings” for no reason while i was in the middle of deleting some items just now, i did not instigate the change (would not know how) and certainly no equipment change - please list how to change it back, having number of recordings is meaningless as their sizes vary

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Jbystx

Visitor

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2 Messages

2 years ago

Noticed the same thing too

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