Visitor
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6 Messages
DVR suddenly not recording series previously recorded
My DVR is refusing to record some shows and I'm unable to determine why. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show.
richardwzeren
Visitor
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1 Message
2 years ago
WHY no responses? Comcast doesn’t care?
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user_7008df
Visitor
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6 Messages
2 years ago
I'm noticing that this issue seems to be cyclical as every year there are posts about this exact same issue. Comcast needs to address it once and for all. We are paying for a service we are not able to fully enjoy.
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user_7008df
Visitor
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6 Messages
2 years ago
DVR suddenly not recording series previously recorded
My DVR is refusing to record some shows and I'm unable to determine why. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol n
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XfinitySara
Official Employee
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1.7K Messages
2 years ago
Hello, @user_7008df! Thank you for sharing your DVR concerns with the community. I'm sorry to hear about the trouble you've run into, and I would love to help however I can! We ask that you not make duplicate posts as we can always move them to the proper board if you need better assistance. I've gone ahead and merged your second post to this thread since DVR concerns are primarily related to the X1 platform. Again, thank you for reaching out.
May I ask what troubleshooting you have attempted so far? You may be able to send refresh or reset signals to your TV Box(es) from My Account online or using the Xfinity App. I find this super helpful, especially when seeking a quick resolution! Of course, our Digital Care Team remains here to help in any way that we can, and we may have you send us a Direct Message if we need to diagnose your particular account. First, we'd love to know what steps you've taken so far :)
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user_7008df
Visitor
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6 Messages
2 years ago
The duplicate post was because there was no response. Xfinity customers pay very expensive prices for all of the services we are supposed to receive. Not 60%. Not 70%. Not even 90%. 100%. Since no one responded, I assumed you didn't see it.
That said, I have tried all of the troubleshooting as noted. I have already done a refresh. I have uninstalled the app. I have even sat on your phone line for almost 2 hours with technical support that was not able to resolve the issue.
The focus needs to be on helping your customers.
If you read through these threads, you will see that this issue oddly seems to happen with customers 1-2x a year. What is the definitive solution? That would be helpful.
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