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Mon, Mar 8, 2021 3:00 AM

DVR storage

My DVR went from 80% full to 99% full within one hour last week and it is asking me to pay $10 per month to upgrade my storage.  I have called comcast almost daily since February 24 and each rep has told me something different.  One rep told me for some reason the % storage is reflecting what is actually on your cloud and not the hard drive of my DVR...which she said should be around 80%.  But I can't record any additional programs or it will start deleting programs to make more room.  One rep told me to go to the comcast store and swap out one of my non-DVR boxes and get a second DVR to increase storage.  I did that yesterday but my storage indicator still says it's full.  I've had to delete about 7 programs to stop getting the "upgrade" message.  One rep told me this is a systemwide problem with comcast and that something was rolled out and it has effected the storage on all DVR's.  I need this problem fixed without me spending more money.

Responses

ComcastAbbie

Official Employee

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319 Messages

3 m ago

@smartley60 Thank you for taking the time to reach out to us on forums with these concerns.

 

We recently updated the way we calculate DVR storage for some of our X1 DVR customers – but rest assured that none of your existing DVR recordings were deleted and no DVR storage limits were changed. For impacted customers, the DVR storage meter reading was previously based on physical storage on your DVR device (in which case resolution matters). With the recent update, your DVR storage meter reading is now based on your allotted hours of cloud storage. Depending on the resolution of what you record, you may have more storage available on your DVR device than your storage meter reading indicates.

 

We apologize for any confusion.

 

As a reminder, you can always use our save For 1 Year option to protect your recordings. For details on how to do this, please reference the Keep Your Recordings section of this X1 DVR Overview.

 

Please let me know if I can help answer any additional questions. 

2 Messages

3 m ago

The problem is if I try to record any more movies I am told Comcast will start deleting my older programs because the storage indicates full.  So I am not able to utilize the full capacity of the local storage on the equipment hard drive.  And again if I try to record a new program it keeps asking me to pay another $10 per month to increase my storage.  So you are not solving my real issue here.  I would purposely keep my recording capacity around 80% so I would not have older programs deleted by comcast and now that it reads FULL I at stuck.  I know I am not the only one who is impacted by this.

Regular Visitor

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6 Messages

3 m ago

Can you see if something is actually lost from your local DVR if you try and record something additional? Maybe that error message is just a cloud warning? I am in the same boat as you. Suddently they reduced my Cloud DVR from 150 to 20 hours, and the % full went from 40% to 90%. Not exactly the most brilliant move by Comcast.

Visitor

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1 Message

2 m ago

This is ridiculous to pay additional $10 for dvr recordings

 I'm already paying for dvr. I cannot wait to drop their service. 

Frequent Visitor

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11 Messages

2 m ago

I am having this exact same problem. My dvr usually hovers between 65-70%. I recorded a bunch of things over the past week and today it was at 81%. When I went to watch a show I recorded I got  “do you want to upgrade?” I cancelled out of it and watched my show. Afterward, I realized that 4 of my oldest recordings have been deleted, no idea when it happened but sometime over the last week. The worst part is there are 7 shows listed under deleted recordings, 7 shows I recently watched and deleted, but these shows that somehow got deleted by Comcast/Xfinity are not listed there so I cannot get them back and they are not available On Demand so now I’m missing 4 shows forever. Shows should never be deleted by Comcast/Xfinity, especially if my dvr is not 100% full. In my opinion, the dvr should just not record anything additional rather than delete something if the dvr gets full. 

Based on what I’m reading here, it seems 80% means full now? This is unacceptable.

Frequent Visitor

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11 Messages

Just adding to my comment, after reading through a thread started 2 months ago which I guess is when they changed what % full means, someone commented that if you look at the TV Remote app, under DVR manager it lists the actual % full of physical space on your dvr. Mine is listed at 97% while my Recordings screen on my tv says 79%. So while I think I have lots of space to record shows apparently I really don’t. These percentages should be the same. Again, if I have 79% full, or 21% available it should not be deleting anything and yet it is. 

Official Employee

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2.7K Messages

Hey, @Dennisnlaurie! I can absolutely understand your frustration with this, but I wanted to provide a little additional info that may help!

Our DVR system actually enters into a delete status at 70%. During this time it reviews any upcoming scheduled recordings and will delete saved content based on your priority list. If everything you have saved is set to "save until I delete", and there is not enough space for your upcoming recordings, then the DVR just won't record at all.

Because of this, we encourage customers to regularly manage their recordings and keep their DVR under 70%. This should help keep your DVR from deleting anything on its own.  :) 

Visitor

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6 Messages

While being on this topic, is there a way to add an external Hard Drive to the USB port on the back of the X1 box?.

Frequent Visitor

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11 Messages

@ComcastTambrey, that is interesting. Unfortunately the only options I have for recordings is “save until space is needed” and “save for 1 year”. I’d love to have a “save until I delete” option. How do I get this option added?

Also, it’s unfortunate that recordings may start being deleted at 70% depending on the upcoming scheduled recordings. I often see hundreds of upcoming scheduled recordings for shows like Deadliest Catch and NCIS that are actually going to end up being repeats (I have it set to record only new episodes) but when the schedule first loads it just not have all the info for the episode. Usually 3-4 days in advance of airing those repeats disappear from my scheduled recordings list as I assume the Guide has at that point fully updated with the episode info. So now I feel like daily I need to go in and cancel those recordings manually so the dvr doesn’t decide to delete any of my recordings.

Official Employee

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143 Messages

I do understand where you are coming from. I record everything since my kids basically take over the TV during my non working hours. I would be happy to pass along this feedback or if you go to https://comca.st/3eNWchS and scroll to the bottom there will be a link that says "Submit Feedback". That is where you will want to provide your feedback as well. 

Visitor

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1 Message

1 m ago

I HAVE THE SOLUTION! My DVR was at 96% full. It said I had 124 recordings. But, I actually had only 4 recordings showing. And yes, I fixed it! Here's how. Go to Recordings. On the left, you will see "For You" Click on it. In my case, there were my 124 recordings. I deleted them one by one, deleting programs all the way back to February. Apparently, when I deleted a program, instead of it really being deleted, it went to For You. I deleted 120 of the 124 recordings, and was at 3% capacity on the DVR. Right now I'm at 10% capacity with19 recordings. I plan to go and repeat this on a monthly basis until Xfinity fixes the problem or reads this letter. Try it, and let me know how it works for you. 

dcfox

Regular Contributor

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328 Messages

I have not had this problem but the same titles listed in "for you" are also in the recordings selection that I normally  use. Same count. Not sure why it was different for you.

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