Q

Visitor

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1 Message

Mon, Mar 21, 2022 3:02 AM

Closed

DVR STORAGE VS CLOUD

What is the difference between dvr storage on the box and the cloud? I have only 3 recordings saved and it says i am at 71 percent full. Are my scheduled recordings included in that number?

Official Employee

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362 Messages

6 m ago

Hi there, Thank you so much for reaching out to us about your DVR concerns.  The X1 Cloud DVR allows you to access your DVR recordings from mobile devices and computers while connected to any WiFi or mobile network via the Xfinity Stream app or portal. You can also download completed recordings to a mobile device to watch offline when WiFi or mobile networks are not available.

With DVR service on X1, you can record up to six* shows at once. Set recordings, play back shows, delete and manage recordings from all your X1 devices. Schedule a program, series, personality or sports team to record. Specify record options to end a recording late, record only new episodes, or choose channel preferences (like HD). Plus, access all of your recordings or prioritize your series by selecting Saved on the Xfinity menu. You can't record more shows simultaneously, even if you have more than one X1 DVR.

Regular Visitor

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10 Messages

@XfinityRoberto​  It says all over the XFinity website that you can record 6 shows at once PER DVR box (1 box = 6 at a time, 3 boxes, 18 at a time)

Official Employee

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112 Messages

@Schbond as long as you have the X1 AnyRoom DVR, this has six tuners, meaning you can record up to six programs simultaneously. If you have multiple X1 DVRs, you can record more programs simultaneously. For example, if you have two X1 DVRs in the home, you will now be able to record 12 programs simultaneously.

 

    • Note: The Pace XG1v1 has only five available tuners so you can record up to five shows at once or record four shows while watching another channel live.
  • Record programs in Standard-Definition (SD) or High-Definition (HD).
  • Record and store up to 60 hours of HD programming or 300 hours of SD programming. If you have multiple X1 DVRs, you will have more storage.
    • For example, if you have two X1 DVRs in the home, you will now be able to record and store up to 120 hours of HD programming or 600 hours of SD programming.
  • Set and control Parental Locks independently for each TV Box.
  • Enjoy a whole-home DVR experience for all of your TVs.
    • Full scheduling, DVR management and playback capabilities on all X1 TV Boxes.
    • Pause, rewind, jump to live, etc. for live TV is not available on RNG150Ns. This feature is only available on all other X1 devices.
    • Use one-touch recording on your DVR or non-DVR.
  • Share HD and SD DVR recordings with all your non-DVRs in the home.
    • Watch up to three recordings on your non-DVR TV Boxes simultaneously.
    • Begin a recorded show on your TV and resume watching it on another TV.
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Regular Visitor

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10 Messages

@XfinityFelicia​  I’m familiar.  I’m intermediate-to-advanced when it comes to the equipment.  What I’m confused about is xfinity’s services and products.  For example, it says on the XFinity website that users can purchase additional DVR storage without additional boxes.  But when I ask about that extra storage, agents are telling me you get the space that comes with the box and that’s it.  So why does it say on the XFinity website that we can?  This is what it says verbatim:

Currently, your X1 DVR can record approximately 150 total hours of HD programming on the hard drive, and 150 hours of Cloud DVR storage per X1 DVR. You can purchase additional Cloud DVR storage hours by visiting www.xfinity.com.

You can purchase additional Cloud DVR storage hours with or without DVR equipment in the home by contacting us.

By the way, it mentions “hard drive” there, but the man at the XFinity store (who seemed to be much more knowledgeable than the agents I’ve spoken to in customer service) told me that the boxes no longer have hard drives, and that it’s ALL cloud storage nowadays.  Who is wrong?  The XFinity rep at the store, or the customer service agents?

(edited)

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