elenapap's profile

Visitor

 • 

8 Messages

Thursday, February 13th, 2025 4:26 AM

DVR storage lookip

Where can I find percentage of DVR storage used (cloud and hdd)?

Official Employee

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2.8K Messages

3 months ago

Greetings, elenapap! We are happy to assist you with the DVR storage. The Cloud and TV box storage should match. It is not a separate amount anymore.

  • To see your current storage %, press the xfinity button on your remote, then click Saved, then Recordings.
  • You will see the % full at the top-right of the screen, listed above your recorded programs.

Visitor

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1 Message

I went from 120 hours to 15 after they installed WiFi only hook ups 

Official Employee

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1.7K Messages

Hi there @user_t1omfr. It sounds like when you went to just WiFi, the code for Premium DVR was removed. We are happy to take a look at your account and see what happened.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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