Hi there @user_t1omfr. It sounds like when you went to just WiFi, the code for Premium DVR was removed. We are happy to take a look at your account and see what happened.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRay
Official Employee
•
2.8K Messages
3 months ago
Greetings, elenapap! We are happy to assist you with the DVR storage. The Cloud and TV box storage should match. It is not a separate amount anymore.
2
0