Visitor
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17 Messages
DVR storage limit suddenly changed?
Hi, I have the Xfinity premium DVR plan and to my knowledge this allows 300 hours of recordings. So, my DVR recordings indicated 37% full the other day. The next day, it showed 78% full. I didn’t add any additional recordings overnight. This makes no sense. How does my DVR go from not even half full to almost out of space overnight? Here’s a current breakdown of my recordings:
120 Hours HD quality
15 hours of non-HD
So, a total of 135 hours of recordings. It seems as if I’m being shorted of the extra 150 hours that’s included in my plan. If I only had 150 hours of available recording this would make sense why my DVR is almost full. Of course I contacted customer service and they were totally useless and unable to reasonably offer a solution. Anyone have any ideas?
hotdog1971
Contributor
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12 Messages
2 years ago
It's because Xfinity services are getting more [Edited: "Language"] with the nickel and dime rubbish. I made the mistake of going into Xfinity store a few months ago and renewed my plan for 12 months and they offered me a new box with Cloud DVR. I found out by surprise that I'd only get 20 hours of recording, which discovered when I got home and setup. Now found out, completely out of the blue that I can only record 2 shows at a time now.
I've been a loyal customer for 20 odd years, but think I'm finally done with them when my deal runs out this time.
(edited)
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Andyr1
Gold Problem Solver
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8K Messages
2 years ago
The basic free DVR is 2-show and 20 hours. That change was made about 2 years ago. The next step up is the 150 or so and 6 show, and is also what you get with a true DVR.
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user_f85c9e
Visitor
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6 Messages
2 years ago
Has anyone that replaced their DVR had any issues since replacing the box?
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user_a0a92c
Visitor
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1 Message
2 years ago
I am having the same problem. It’s somewhat comforting to know I’m not alone. One day I’m up to 18% and the next day I’m up to 85% or even 95%. I feel like the are trying to scare me into upgrading my DVR plan. They are messing with me. Yesterday, I was in touch with two different agents, who said they were helping me, doing a reset, etc. But of course the problem is still there. I’ve had to delete many recordings and I’m concerned about setting new recordings. I wasted over two hours yesterday, thinking I was being helped, but that wasn’t true. I will be looking into other companies, even though I’ve had Comcast (Xfinity) for years. I’m sick of them.
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user_b2010a
Visitor
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3 Messages
2 years ago
I'm told this could be a problem with the card in the DVR - it should be recording and sending duplicates to the cloud (until the cloud allotment is full and then only on the hard drive?) - since it looks like my XG1v4 is not doing that, they are sending another (my fifth box trying to get up and running again- grrrr). They promised that this time I will get a "new" box - apparently they ship out "gently used" boxes, which would explain the 50 hours of recordings that were clearly not mine that I had to delete. Tech support originally had no idea where they came from. Uh huh... Good luck all.
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