1 Message
DVR storage limit changed after service change
The storage on my DVR was reduced sharply to 20 hours. This occurred after adding phone services to my plan. The service changes were framed to me as an upgrade. 20 hours on the DVR is clearly a downgrade from what I had previously. Can Xfinity please restore the previous DVR storage settings (100+ hours)? 20 hours is extremely limited.
XfinityAldrik
Official Employee
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1.7K Messages
1 year ago
Thank you for reaching out to us on our community forums @user_vohouc! We regret to hear you DVR services were downgraded after recent changes made to your services. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
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teachsac
Contributor
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51 Messages
1 year ago
Same thing happened to me last year when a foreign agent totally messed up my account. Both times I have used chat, they have totally messed up my account. I will never use it again. Now I have to pay an extra $10 to get storage that is already on the device. I also lost my Netflix and my inside wiring which is no longer available. Really ticked me off.
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