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user_a34898
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Visitor

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6 Messages

Sunday, August 25th, 2024 11:06 PM

DVR storage increase

I noticed yesterday that my DVR storage had increased dramatically and I have not authorized any changes and I'm the only person that ever uses the service. I have the same number of recordings Now I have an absolutely massive amount left. I don't want to be charged more cuz I'm already getting [Edited: "Language"] at 300 bucks a month

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2 months ago

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XfinityRichard

Official Employee

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1.3K Messages

2 months ago

Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns, I would not want to be billed more either. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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user_6af02f

Visitor

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1 Message

I want information on increasing TV DVR storage and pricing.

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2 months ago

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XfinityRaf

Official Employee

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550 Messages

Good afternoon @user_6af02f. If you head over to https://www.xfinity.com/support/articles/premium-dvr-tiers-of-service, the first part will walk you through upgrading through your DVR. Let us know if you need any additional questions. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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