g_gibson2503's profile

Regular Visitor

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7 Messages

Sunday, January 21st, 2024 7:29 PM

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DVR starts recordings a minute early

X1 DVR schedules everything to start recording a minute before the programs actually start. Ending times are ok. It runs into recording conflicts all the time. When we have a program that is on 3PM to 4PM, it always schedules the recording to start at 2:59PM. Then we’ll have a program that is on 4PM to 5PM and it schedules the recording to start at 3:59PM. The scheduled end of programs seem to be on time. So the scheduled end of program one overlaps the scheduled start of program two by a minute. There is the recording conflict. So we can’t record both programs. This has been going on for several months for us. From what I have read, it has been going on for a couple of years for other people. Clearly Comcast knows about it. All of their responses say they are working on a solution. Hard to believe Comcast hasn’t fixed this after a couple of years of knowing about it. Maybe they’ll fix it after all of us ditch cable. 

Official Employee

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1.1K Messages

10 months ago

Hi @g_gibson2503 Thanks for bringing this to our attention. Our team is here to help! Just to get more information. Have you checked your recordings to make sure it's not set to recordings one minute early as this is an option in the dvr settings.

How many shows are having this issue, is it the same shows reach time?

How many shows are you recording at once? 

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