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Visitor

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4 Messages

Tue, Apr 26, 2022 8:05 PM

Dvr shows disappearing here and there

Everyday my dvr shows disappear and then reappear

Official Employee

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659 Messages

5 m ago

Hi there, @user_9b0a75, thank you for taking the time to reach out to us through our Xfinity Forums! I know how frustrating it would to have your favorite shows disappear unexpectedly. Please rest assure you have reached the right team for assistance!

 

Is it the same show or shows on the same network that disappear or does it seem random? Is it multiple shows every time or does it vary? Is the show disappeared on multiple TVs?

Visitor

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4 Messages

5 m ago

Hi thank you for reaching out. It’s the same shows on both boxes. The dvr shows it has all 18 shows but only shows 8. I have spoken to someone the other day but no fix 

XfinityPaula

Official Employee

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358 Messages

Could you test something please? Record a show, any show. Does the counter change? Delete the show, does the number of recordings change? 

Another test, if you can please. Sign into the Xfinity Stream app or website and check the recordings there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Right now all the shows are there. After I recorded a show it changed to 16 from 15. I exited out of dvr and return and the same shows disappeared

Visitor

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4 Messages

I checked the app it only shows  some of the shows. The dvr still says 15 recordings 

XfinityPaula

Official Employee

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358 Messages

Thank you so much for testing that and following up with me. I know that spoke with someone the other day. I would love to check the account to see if a request was created for our repair team. This seems like there's a delay or miscommunication with the X1 server. Would you please send us a direct message with your name and service address? I will help figure out the solution for the missing recordings. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 m ago

I have the same exact problem. In addition, sometimes it is different depending on which tv (and box) I look at!

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