Visitor
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1 Message
DVR records wrong time for “Doc” on KTVU
DVR records wrong time for “Doc” on KTVU (guide is correct, recording is not)
I’m seeing a DVR scheduling issue on X1 that looks like a backend metadata problem.
On KTVU (FOX – Bay Area), the on-screen guide correctly shows “Doc” airing Tuesdays from 9:00–10:00 PM Pacific.
However, when I set a series recording, the DVR schedules it at 6:00–7:00 PM instead, and records the wrong program.
I tested this a couple ways:
- “Record Series” → schedules at 6 PM (incorrect)
- “Record This Episode Only” → schedules at 9 PM (correct)
So the guide display is right, but the series recording appears to be tied to incorrect timing data (possibly Eastern feed / wrong series ID mapping).
Location: San Jose, CA
Channel: KTVU (FOX)
Can someone escalate this to the guide data / DVR engineering team to correct the series recording behavior?
Thanks.
XfinityPaula
Official Employee
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2K Messages
4 days ago
Hello RM95119! Thank you so much for reaching out to us on our Xfinity Forums. I'm happy to hear from you and the thoughts you have with the series recordings not recording at the correct time, while the single recording functions correctly. I truly appreciate your testing and detailed explanation for the trouble. I would be happy to get this over to our DVR team to provide an example of the issue, and they will be able to work with the engineers on making the needed updates. Were you or did you notice this issue before the time change on March 8th? The eastern time frame makes more sense since it's 3 hours, but curious when the issue started and if daylight savings may have been a factor.
Could you please send us a direct message with your name and service address? This will allow me to create a ticket for tracking and to send the example to the repair team.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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user_i486v2
Visitor
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1 Message
7 hours ago
I have the same issue. Yes please escalate…
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jlgess_1225
New Poster
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2 Messages
4 hours ago
I have the same issue but not just with Doc. Also with Best Medicine.
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