New Poster
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4 Messages
DVR records to cable box
I moved and now all my DVR recordings are not in the cloud but on my cable box. I spent 3 hrs on the phone with various tech support folks and nobody knows how to get my recordings back to the cloud so I can watch them on other devices.
Rustyben
Expert
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24.6K Messages
5 years ago
the cloud DVR and home DVR do not communicate at all with each other. the scheduler server tells each when/what to record. did you take your home DVR to the new address? is it connected and working?
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Mortman901
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4 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
it sounds like they didn't 'move' but created a new account as the recordings in the cloud remain. they may still be there. can you see the cloud DVR programs using a smart device (phone/tablet)? I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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Mortman901
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4 Messages
5 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Mortman901
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4 Messages
5 years ago
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XfinityJosephA
Official Employee
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1.8K Messages
5 years ago
Hello, Mortman901, I'm sorry you are experiencing this recording issue after the move. Our team on the Forum will do all we can to help. Please click on my name and use the send message option to send a private message. If you can include your name, account number, and service address I can help.
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