Visitor
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1 Message
DVR recordings sound droputs and stutters
Model: ARRIS MX011ANM aka XG1v1
TV: Sony Bravia 8 ii
No external audio equipment. Sound from TV speakers
Watched a recording from broadcast TV and it had horrible dropouts and audio issues. Not the first time. Had to stop it.
Watched something else for awhile. Went back to the above recording and no issues.
What's going on and how can I prevent this in the future?
XfinitySean
Official Employee
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1.1K Messages
3 hours ago
Hello, and thanks for taking the time to reach out here on the community forums, user_3yrg3y! I'm sorry to hear that you've been running into audio issues while watching recordings on your TV box. Given that you have an older model of DVR, the first thing I might recommend would be replacing the TV box with a newer model (XG1v4 specifically). That said, can you tell us about any troubleshooting steps you've already tried? Also, as you mentioned that you've experienced similar issues in the past, how often have you run into these audio issues, how long have they been occurring, and have you noticed if it happens more with any specific channels or shows?
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