U

Visitor

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2 Messages

Thu, Apr 22, 2021 6:36 AM

DVR recordings over a year old randomly disappeared

I just upgraded to a new x1 box. The previous recordings migrated to the new box, but lately have been disappearing. It's like they reached a time limit and then vanished. I have plenty of space left, and I didn't manually delete them. I now have nothing on my DVR older than one year. 

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

15 d ago

When you swapped dvrs, the recordings you had disappeared and replaced with access to those recordings on the new dvr via the cloud (they weren’t physically transferred). The cloud has access to 150 hours of recording space, once you hit that old recordings will drop off to make way for newer recordings

Visitor

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2 Messages

That would mean I'd have 150 shows on the cloud, assuming each show is 1 hour long. I don't think I had more than 75 hours on my old DVR. Not the end of the world, but there were a few on there I like to re-watch. 

Official Employee

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86 Messages

Hello, @user_697f3a, thank you for taking the time to post on our Xfinity Forums. I am sorry to hear you are experiencing an issue with our DVR recordings disappearing after swapping out your boxes. I too like to go back and watch some favorites shows and movies that I have recorded. I would like to take a closer look into this issue with you. Please send us a private message to get started.

 

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