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Visitor

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2 Messages

Sun, Nov 7, 2021 4:25 PM

Closed

DVR Recordings menu gone

I cannot see any of our recordings on our DVR. The menu isn’t even listed

Official Employee

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431 Messages

2 m ago

Hello, @user_db6f3b. Thank you for making us aware that your list of recorded programs/movies are currently unavailable. I would be more than happy to help troubleshoot this problem.

 

Have you by any chance used our awesome My Account app to reset the DVR? How about a power cycle, have you tried that? 

Visitor

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2 Messages

@XfinityRaul Issue was resolved Sunday after 2 hours chatting and texting with support.

Official Employee

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290 Messages

@user_db6f3b Thank you for the update. I am so happy to hear that our support team was able to remedy the issue. If you have any other concerns please create a new public post detailing your concerns. Closing this thread now. 

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