Hello, @user_db6f3b. Thank you for making us aware that your list of recorded programs/movies are currently unavailable. I would be more than happy to help troubleshoot this problem.
Have you by any chance used our awesome My Account app to reset the DVR? How about a power cycle, have you tried that?
@user_db6f3b Thank you for the update. I am so happy to hear that our support team was able to remedy the issue. If you have any other concerns please create a new public post detailing your concerns. Closing this thread now.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaul
Official Employee
•
431 Messages
2 m ago
Hello, @user_db6f3b. Thank you for making us aware that your list of recorded programs/movies are currently unavailable. I would be more than happy to help troubleshoot this problem.
Have you by any chance used our awesome My Account app to reset the DVR? How about a power cycle, have you tried that?
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