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blueyslori58's profile
blueyslori58
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31 Messages

11/08/2026 3:19 AM

DVR recordings just disappeared

Did anyone else's recordings just disappear?? A couple are still there. Several movies are gone and we can only see the 3 new recorded shows on the tv, no other device in this house is showing them. I have rebooted everything. 

This is crazy!!

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2 hours ago

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XfinityAldrik

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3 days ago

Thank you for reaching out to us @blueyslori58! Seeing several recordings suddenly disappear after you’ve already rebooted everything would definitely be concerning. About how old were the movies and other recordings that disappeared? Were any of them marked as “Save for One Year”?


That distinction will be helpful because DVR recordings you want to keep longer can be specifically marked with the “Save for One Year” option. We have additional information about DVR storage and managing recordings here.

Also, are the missing recordings absent from both the X1 TV box and Xfinity Stream app, or do any of them still appear on one but not the other?

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blueyslori58

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I honestly don't know if they were a year old  I don't think so, but they are gone from the box as well as the streaming app. I don't suppose there is anything we can do about it now.

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1 day ago

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XfinityGabriel

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I completely understand how disappointing it is to lose recordings you were expecting to still have. Recordings can sometimes be affected by a recent move or equipment exchange, and there can also be instances where a recording wasn’t successfully saved to the cloud. Have you moved recently or replaced/swapped any of your Xfinity TV equipment?

 

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1 day ago

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blueyslori58

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15 hours ago

Ok, What is going on???? Right now I am recording 3 programs  but only my x1 box is showing the recordings. They are not showing up on my tablet, my phone my laptop or any of my husbands streaming devices. How can we watch recorded shows anywhere if they are ONLY viewable from our home TV box??? Unacceptable for the $$$ we are paying. 

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