Frequent Visitor
•
26 Messages
DVR recordings just disappeared
Did anyone else's recordings just disappear?? A couple are still there. Several movies are gone and we can only see the 3 new recorded shows on the tv, no other device in this house is showing them. I have rebooted everything.
This is crazy!!
XfinityAldrik
Official Employee
•
2.9K Messages
1 hour ago
Thank you for reaching out to us @blueyslori58! Seeing several recordings suddenly disappear after you’ve already rebooted everything would definitely be concerning. About how old were the movies and other recordings that disappeared? Were any of them marked as “Save for One Year”?
That distinction will be helpful because DVR recordings you want to keep longer can be specifically marked with the “Save for One Year” option. We have additional information about DVR storage and managing recordings here.
Also, are the missing recordings absent from both the X1 TV box and Xfinity Stream app, or do any of them still appear on one but not the other?
0
0