marie_heath's profile

New Poster

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1 Message

Fri, Dec 11, 2020 1:00 PM

DVR Recordings Gone

I’ve seen the other folks are having the same issue and I’ve tried restarting my DVR, tried re-confirming scheduled recordings, nothing is working. My DVR got wiped. This is incredibly frustrating and absolutely ridiculous considering we pay so much for the service. How do I reinstate the previously recorded shows???

Responses

ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

Hi @marie_heath, we're sorry that you're having issues with your DVR. I can understand how much of an inconvenience this may be. I want to help if you're still having issues. Can you confirm whether this has been resolved? 

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