shimadk1's profile

Frequent Visitor

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8 Messages

Tue, Mar 12, 2019 11:00 PM

DVR recordings disappeared

All my recordings prior to 12/31/2018 disappeared today without me deleting them.  Is there another problem that has occurred with the cloud recordings or has the daily update just removed older recordings?

 

There was was sufficient space so please don't tell me that they were deleted to make room for new recordings. 

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Responses

ComcastAmira

Official Employee

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2.3K Messages

2 y ago

Hello all, thanks for reaching out to our Forums! I apologize for any inconvenience or frustration this may have caused. After 1 year, the old recordings on your cloud DVR will automatically be deleted. Are you experiencing this on the more recent recordings as well? 

Regular Visitor

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4 Messages

2 y ago

Yes, it's happened for more recent recordings than 1 year.  Additionally, I'm not even sure the 1 year timeframe you reference is accurate, as I have had movies recorded on my dvr for nearly two years that had stayed there this entire time up until last week.

Regular Visitor

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1 Message

2 y ago

I’m having this exact same issue. Recordings on my cloud DVR are randomly disappearing from all DVRs and the cloud (online). I’m at well under 50% on my DVR, the recordings are less than 6 weeks old, and I’ve set the series to not delete until 1 year. Very frustrating as holding onto shows and trusting them to be there is the whole point of paying for DVR service. Please help. 

ComcastChe

Official Employee

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6.1K Messages

2 y ago

Hello @NickC32, @phila20fan and others who may be affected.

 

We apologize for any inconvenience this may be causing. We've confirmed this is a known issue. I'd be more than happy to link each of your accounts to this investigation. In order to do so, I will need you to send me a private message with your first and last name so I can access your accounts. To send a private message click on my name "ComcastChe", then click send a message. 

Regular Visitor

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4 Messages

2 y ago

PM sent to you.

ComcastChe

Official Employee

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6.1K Messages

2 y ago

Thanks @NickC32. I just got to it and will be replying in a sec. Thank you. 

ComcastChe

Official Employee

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6.1K Messages

2 y ago

That was fast @hawkleaf, lol. I will be replying soon. 

Regular Visitor

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1 Message

2 y ago

Hello I'm having the same issue with my DVR. Our percentage on the DVR has disappeared as well. Can you help? 

ComcastChe

Official Employee

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6.1K Messages

2 y ago

I most certainly can @hawkleaf. Now that you have made a public post, please follow the steps above to send me a private message. If possible, please provide as many details about the recordings that are missing so I can pass this info along to the engineers that are investigating. Chat with you soon. 

Regular Visitor

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1 Message

2 y ago

I have this issue also. In addition, I don't see the option to send PMs. (I am registered and signed in, btw).

New Poster

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2 Messages

2 y ago

All my recorded shows have vanished, and it isn't even letting me look at saved shows.  It is like the dvr has vanished completely from the account.

 

New Poster

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2 Messages

2 y ago


@ComcastAmira wrote:

Hello all, thanks for reaching out to our Forums! I apologize for any inconvenience or frustration this may have caused. After 1 year, the old recordings on your DVR will be deleted. Are you experiencing this on the more recent recordings as well? 


Yes, NONE of my shows that have disappeared are more than 2 months old.

Rustyben

Expert

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24K Messages

2 y ago


@PranaXf wrote:

I have this issue also. In addition, I don't see the option to send PMs. (I am registered and signed in, btw).


since you have now made a public post the ability to msg is automatically turned on. sign in and then click on the Comcast's username.

New Poster

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1 Message

2 y ago

Hi, I'm having same issues. Please advise what I need to do to be included in resolving my DVR issue with recent recordings just disappearing from my DVR. Thanks.
mao82

Frequent Visitor

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14 Messages

2 y ago

I'm having the same problem. More than half my recordings were deleted. It was a mixture old ones from last year and new.

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