7 Messages
Dvr recording lock up
While watching recorded shows on an x1 dvr connected via cable, it often buffers and locks up. This can happen on Netflix Hulu and Amazon Prime as well. It does not happen on live cable channels on the same dvr/tv. It does not happen on our second tv/dvr. It does not happen on our phones or laptops. Why? It is not controlled by our cable modem or router. We can unplug those and still have the issue or not. It happens more often at night when others in our building are also watching tv but can occur at any time and then work again and then fail again. We’ve replaced the box and that didn’t help. The cables are tight. Help.
note - we are getting 1 gig internet. Will that help or is that improvement unrelated.
XfinityLinda
Official Employee
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1.4K Messages
3 months ago
Thank you for meeting us here in our community about the issues with the DVR freezing, @user_62eux5. You have the right team for assistance with this. We'll have to run some diagnostics on your cable box to see if my system can pick up any issues. In order to do so, please send us a Direct Message with your full name and address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_62eux5
7 Messages
3 months ago
What I asked was whether the improved 1gig speed on our account might help (coming this month) and if what the cause might be due to it happening in the evening only when many people in our building are using the cable/internet/netflix etc.
since it is only at night, do you have 24 hour support or will you be closed when we direct message?
For now, we are trying a new cable to see if that helps.
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