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flash333
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56 Messages

Thu, Jul 16, 2020 7:00 PM

DVR - recording at the wrong time

I have a series recording set for the NBC Nightly News. In the last couple of months it has on ocasion, including tonight,  recorded at the wrong time, 5:00P instead of 5:30P. I have checked the onscreen guide on the nights where this has happened and the guide has been correct showing a 5:30 - 6:00 time.

Please investigate why this is happening and correct it.

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Rustyben

Expert

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24K Messages

10 m ago


@flash333 wrote:

I have a series recording set for the NBC Nightly News. In the last couple of months it has on ocasion, including tonight,  recorded at the wrong time, 5:00P instead of 5:30P. I have checked the onscreen guide on the nights where this has happened and the guide has been correct showing a 5:30 - 6:00 time.

Please investigate why this is happening and correct it.


was this as viewed on the X1?  If it happens again, check the cloud recording on a smart phone/tablet and see if it recorded the wrong time there. does the correct time show up on the 'i' (information button) information when pressed during the playback?

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flash333

Contributor

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56 Messages

10 m ago

Yes it was on X1. I will check the other things next time it happens.

flash333

Contributor

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56 Messages

10 m ago

I received an e-mail asking whether this has been solved. I don't know, it hasn't happend again but it's too soon to be sure it's solved.

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