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Terrisc23
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Visitor

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8 Messages

Friday, August 19th, 2022 11:19 PM

Closed

DVR programs temporarily missing

Watching DVR recordings.  Went to watch a new one from my list and a couple of them were gone!  Not deleted, not previously watched, just disappeared.  Find the shows On Demand to see if DVR recording was a watch option…nope.  Pulled up DVR list on another TV and the two missing programs showed in recordings until I moved off the screen, went back and than missing on that TV!  I just saw them!!  Next day…the recordings are back….like no problem. Happens every couple of days!!  [Edited: "Language"] going on here.  DVR synced, rebooted….recording temporarily just gone.

Question

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Updated 

3 years ago

 • Edited

1.5K

6

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CCDaniel

Problem Solver

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606 Messages

3 years ago

 

@Terrisc23 [Edited username]

 

Thanks for reaching out to us with your DVR concerns. I would like to assist you with getting this figured out. What troubleshooting have you completed so far? 

(edited)

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Terrisc23

Visitor

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8 Messages

3 years ago

Rebooted system.  Synced DVR.  Check other TV.  Checking recording settings. Checked deleted, history, recently watched.  Nothing. Pulled up program to see if DVR recording was a watch option, not.  Random recordings record, disappear and then reappear the next day.

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XfinityJosephA

Official Employee

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1.7K Messages

We appreciate you working with everybody @Terrisc23 <edited>. I would also check your DVR storage to make sure your space isn't filling up causing the system to make room for new recordings by automatically deleting content. Fastest way to check is by hitting the Xfinity button on the remote. Then go to Saved, Recordings, and you can see your storage from there. At your convenience let us know how full your storage is.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Rustyben

Expert

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24.6K Messages

3 years ago

try a 'test'. note one that is missing (season/episode) and when it shows up again, play it on a home set top box. press the OK button and see if there is a 'cloud' icon next to source name DVR.

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Terrisc23

Visitor

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8 Messages

@Rustyben​ 

ok.  I’ll try it next time it happens and let you know.  Thanks

3 years ago

Terrisc23

Visitor

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8 Messages

I’ll let you know tomorrow…At 7:20 this morning I had 10 recordings.  Went out for awhile, now at 3:00 I only have 5!!!  Half of them just disappeared completely!  When they show up tomorrow, I click ok to play the recording…where exactly do I find source name DVR to look for the cloud?

this is so frustrating….I just signed a new contract a couple of weeks ago now this is happening.

3 years ago

0

CCDaniel

Problem Solver

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606 Messages

Thank you for the update. I would like to take a look at your account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

3 years ago

0

Rustyben

Expert

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24.6K Messages

3 years ago

hit the OK button on the remote and look in lower quarter of screen and just under 'name' of program there will be either DVR or "cloud icon" and DVR. take a picture of the 5 with the phone and try to check each of those when they are alone and others are missing. 

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Terrisc23

Visitor

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8 Messages

@Rustyben​ 

Ok will do.  I’ll let you know tomorrow what I find out.  Thank you!

3 years ago

0

CCDaniel

Problem Solver

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606 Messages

Thank you were here around the clock for your convenience. 

I no longer work for Comcast.

3 years ago

0

Terrisc23

Visitor

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8 Messages

Well, the missing recordings are back per usual.  The DVR title is under each recording name when I go to play them.  Just like the recordings that did not disappear.  There is no cloud icon 😩. I see no difference in the ones that disappeared vs the ones that haven’t.  No what can I do.  Do I need a new DVR? Thank you.

3 years ago

0

Terrisc23

Visitor

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8 Messages

I tried to upload screen pics but it didn’t seem to take them.

3 years ago

0

CCFelicia

Problem Solver

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311 Messages

I apologize this keeps happening, I'm also thinking maybe a DVR swap is needed, would like to swap the current DVR at one of our local stores?

I no longer work for Comcast.

3 years ago

0

Rustyben

Expert

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24.6K Messages

3 years ago

do you have more than one DVR? are the recordings that go missing your recordings or "someone else's"?

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