U

Visitor

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2 Messages

Fri, Oct 1, 2021 3:50 PM

DVR Problem

My DVR is probably  defective because it has been giving me problems. it gives me a message that it is not connected and it goes black. I check the connections and all is fine.

Visitor

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2 Messages

2 m ago

Is my DVR obsolete ? because it is several years old.

XfinityAbbie

Official Employee

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669 Messages

@user_1d2884 Hello and thank you for taking the time to reach out. I am sorry to hear you're having issues with your DVR connecting. You reached the right team, and I can look into this for you. 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Xfinity Employee.
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