Visitor
•
5 Messages
DVR Premium
I signed up for DVR premium to get the extra 150 hours of storage. My DVR still shows > 90% full. I have been on the phone with tech support (a mission to achieve in itself) multiple times. Every time after restarting, 30 minutes of troubleshooting, I’m assured that within 30 minutes to an hour everything will reflect accurately. Never does. Extremely frustrating. Any help would be appreciated.
Accepted Solution
XfinityAlfonso
Official Employee
•
1.6K Messages
2 years ago
Good Evening NolensvilleMo, thank you so much for reaching us on Xfinity Forums regarding this Premium DVR issue. We'd like to look over the account fully to see why this is not updating correctly.
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0
NolensvilleMo
Visitor
•
5 Messages
2 years ago
Thank you. I have been travelling and got home last night. The memory usage is now showing correctly, just since yesterday afternoon according to my wife who was home all week. So the problem is finally solved.
0
0