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Fastrike
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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15 Messages

Friday, February 25th, 2022 4:58 PM

Closed

DVR Power Cord Question,

I am swapping my existing non 4k capable DVR box for a 4k compatible box.  Can I use the power cord from the old box to power the new DVR box?  If so, it would save me the trouble of routing the new power cable in my entertainment console.  Both power cables have the same output (10 amps).  I also would like to know if my other satellite tv boxes will work with this new DRV.  I have the one main box (which is the one I am changing) and three "satellite" boxes.

Thanks for any info.

Question

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Updated 

3 years ago

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Fastrike

Visitor

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15 Messages

3 years ago

Please ignore my questions.  
The power cord will work and the satellite boxes work as well.  Unfortunately, I cannot find anyone at Xfinity that can provide me the correct XG1V4 4K UHD box.

2

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XfinityEricB

Official Employee

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2.1K Messages

Hello @Fastrike! I can certainly get you the 4K DVR box you are requesting, and can help clear up any confusion as well about the charges other agents have mentioned. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

 

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3 years ago

0

Fastrike

Visitor

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15 Messages

I was finally able to get a 4K UHD box.  However, I had to add a $10 per month DVR service charge to my monthly bill to receive it.  I think it is ridiculous to pay $10 a month to the bill just to be able to use the 4K UHD service.  I have been a Comcast/Xfinity customer for over 30 years, but will be looking elsewhere whenever my 2 year agreement is up.  Thanks for your offer to help me. 

3 years ago

0

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