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user_mvc5fr
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Sunday, October 1st, 2023 10:20 PM

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dvr playback

Starting Thursday, on DVR playback, the audio cuts off and on.

Also, starting Thursday, on DVR playback, fast forwarding is slow and stops and starts.

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1 year ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

1 year ago

Good afternoon @user_mvc5fr, and thank you for reaching out to our Digital Care Team on our Community Forums about your DVR issues. May I ask if this is happening on all recordings or one in particular? May I also ask if you have restarted your DVR box?

 

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XfinityThomasA

Official Employee

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1.8K Messages

Thank you for your feedback, @user_4fwnk6. I hear you and understand where you're coming from. We value your choice in service providers. This is not the experience and feeling we want for anyone, and we do not want to lose you as a customer. I see we've talked in direct chat message, and we'd appricate the opportunity to continue assisting there.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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