Tue, Jun 15, 2021 10:08 PM
My recordings have audio but a distorted frozen picture
1 y ago
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play back the recording using a smart device or roku/fire device. video distorted there too?
DVR stop playing in the middle of a show or stop recording or do not record a show the setup.
Hello @user_70dd7b, thank you for reaching out to us about this issue. Have you noticed if the same issue occurs when trying to watch the recording from our Xfinity Stream application on a mobile device?