U

Visitor

 • 

1 Message

Tue, Jun 15, 2021 10:08 PM

Closed

DVR Playback

My recordings have audio but a distorted frozen picture

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Rustyben

Expert

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24.4K Messages

1 y ago

play back the recording using a smart device or roku/fire device. video distorted there too?

Visitor

 • 

1 Message

1 y ago

DVR stop playing in the middle of a show or stop recording or do not record a show the setup. 

Official Employee

 • 

494 Messages

1 y ago

Hello @user_70dd7b, thank you for reaching out to us about this issue. Have you noticed if the same issue occurs when trying to watch the recording from our Xfinity Stream application on a mobile device?

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