U

Visitor

 • 

1 Message

Tue, Jun 15, 2021 10:08 PM

DVR Playback

My recordings have audio but a distorted frozen picture

Responses

Rustyben

Expert

 • 

24.1K Messages

1 m ago

play back the recording using a smart device or roku/fire device. video distorted there too?

Visitor

 • 

1 Message

1 m ago

DVR stop playing in the middle of a show or stop recording or do not record a show the setup. 

Official Employee

 • 

65 Messages

1 m ago

Hello @user_70dd7b, thank you for reaching out to us about this issue. Have you noticed if the same issue occurs when trying to watch the recording from our Xfinity Stream application on a mobile device?

New to the Community?

Start Here