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1 Message
Tue, Jun 15, 2021 10:08 PM
Closed
My recordings have audio but a distorted frozen picture
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Responses
Expert
24.4K Messages
1 y ago
play back the recording using a smart device or roku/fire device. video distorted there too?
DVR stop playing in the middle of a show or stop recording or do not record a show the setup.
Official Employee
494 Messages
Hello @user_70dd7b, thank you for reaching out to us about this issue. Have you noticed if the same issue occurs when trying to watch the recording from our Xfinity Stream application on a mobile device?
Rustyben
Expert
•
24.4K Messages
1 y ago
play back the recording using a smart device or roku/fire device. video distorted there too?
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user_a3e0ba
Visitor
•
1 Message
1 y ago
DVR stop playing in the middle of a show or stop recording or do not record a show the setup.
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XfinityAldrik
Official Employee
•
494 Messages
1 y ago
Hello @user_70dd7b, thank you for reaching out to us about this issue. Have you noticed if the same issue occurs when trying to watch the recording from our Xfinity Stream application on a mobile device?
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