3 Messages
DVR playback in postage stamp format
Beginning earlier this week, when I record a "vintage" program (Gunsmoke for instance on MeTV), and then watch the recorded show, the format goes to "postage stamp" format with bars at the top, bottom, and sides. The "live" show fills the screen except with bars on the sides, but the DVR recording doesn't fill the screen as it did just a week or so ago. What changed? I understand that older reruns from shows in 4:3 format will necessarily need bars on the sides when played on a 16:3 format HDTV, and that some sort of "zoom" function is employed by the X1 cable box to achieve this, but why won't it do the same thing when playing back the DVR recording? I've fiddled with all the settings I could find.
XfinityBillie
Official Employee
•
2.8K Messages
5 months ago
@user_fc8037 Thank you for taking the time to reach out to us here on our Xfinity forums! I can definitely understand the frustration. Just so I'm not asking you to repeat any troubleshooting steps can you clarify the steps you've already tried on your end? Such as what settings you attempted to change?
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