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user_d275dd
1st Topic

Visitor

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2 Messages

Saturday, March 26th, 2022 4:07 AM

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DVR playback freezing

As many others have complained, my DVR recordings freeze during playback on my TV and then resume sometimes within seconds, sometimes it takes much longer and so it continues for the entire recording. ALL RECORDINGS/ALL CHANNELS. I occasionally have success with a system restart and/or refresh but I shouldn't have to do this daily. I have checked all connections. Unplugged, waited 1 minute, reconnected. Battery level is fine. I've done the restart and system refresh. There is no issue with internet service being slow. Device: PX022AN

Question

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Updated 

3 years ago

3.8K

3

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Jenniferrrr

Contributor

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51 Messages

3 years ago

Same here. I posted about this yesterday too. Happens whether watching a recording and also live TV. It happens on my primary and secondary x1 boxes. I think it’s. New software release bug, but not sure. 

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CCStephanieK

Problem Solver

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909 Messages

3 years ago

Hello, @user_d275dd

 

Thank you for sharing the issues you're experiencing with your cable box. How long has this been occurring for, and has the box been replaced since this started? 

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user_d275dd

Visitor

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2 Messages

@XfinityStephanieK​ Off and on for about 4-5 weeks and no, the box has not been replaced since this started. 

3 years ago

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CCStephanieK

Problem Solver

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909 Messages

Thank you for following up with me! I'd like to run a few signal reports on the box and see if anything stands out. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I no longer work for Comcast.

3 years ago

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Rlloyd161

Regular Visitor

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10 Messages

3 years ago

When I try to watch Battlebots recorded on DVR from Discovery Channel, the first couple of minutes play fine.  Then the video freezes and sound continues.

Rebooting xfinity box, rebooting iPad, restarting xfinity app, etc. do not solve the problem.

any advice?

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