DVR playback exits

We have a new XiD-C box. Since getting this box we've had DVR playback spontaneously exit. We are able to resume playback, though the restart point is typically a few minutes before where we were when it exited. Any thoughts on preventing this?

Dick

Responses

XfinityMarcus

Official Employee

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1K Messages

10 months ago

@user_g1mybq, thank you for using the Community Forums to reach out. How are you doing today? We would be more than happy to assist you with your equipment and DVR playback concerns. Have you already attempted to troubleshoot your equipment using the Support site?

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user_g1mybq

Visitor

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2 Messages

Yes, I've been to the support site. There is nothing there that relates to the symptoms we are experiencing. I should add that I have tried power cycling the x1 box, and checking for updates. We are up-to-date. This happened again the most recent time we tried to watch a recording.

(edited)

10 months ago

0

XfinityChelseaB

Official Employee

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1.2K Messages

@user_g1mybq, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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10 months ago

0

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user_g1mybq

DVR playback exits

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