Skip to main content

    Support

    Offers

U
user_489160
1st Topic

7 Messages

Friday, September 29th, 2023 3:59 PM

Closed

DVR Playback Chlppy

We are encountering the choppy DVR Playback issues that were previously reported throughout last year.  Watching playback is not possible with all the hangs, reverse/forward, lost audio issues.  Live TV is fine.  i didn't see any identified resolution in the community feedback on this issue.

Question

 • 

Updated 

2 years ago

78

2

0

XfinityAngie

Official Employee

 • 

1.8K Messages

2 years ago

@user_489160, Thank you for reaching out to Xfinity Support. Have you tried any troubleshooting steps like unplugging your X1 box and then plugging it back in, or running through the system refresh on the Xfinity app? 

2

0

user_489160

7 Messages

Yes, tried both to clear the issue.

2 years ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

Thanks so much for trying, @user_489160. Please send us a DM so we can run through some troubleshooting with you. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

 • 

110.3K Messages

2 years ago

Moved here to X1.

0

0

forum icon

New to the Community?

Start Here