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user_58w6ac
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9 Messages

Saturday, April 19th, 2025 11:56 PM

DVR percentage no longer showing

DVR percentage is gone, only number of recordings is showing. We just got a new cable box today 

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Updated 

2 days ago

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XfinityAmandaB

Official Employee

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2.1K Messages

9 days ago

 

user_58w6ac Thank you so much for stopping in for help with your DVR storage percentage not showing. If this were an exchange for the Main DVR box, the physical recordings would not be transferred to the new box. Some of your recordings may be saved on the cloud, still providing you access, but not taking up storage on the box. 

 

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user_58w6ac

9 Messages

@XfinityAmandaB​ our recording are showing. During set up I don’t know if cloud was activated. I tried going into settings but there was no option to activate the DVR cloud feature 

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9 days ago

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user_58w6ac

9 Messages

Do you mean the next time I record I will start seeing percentage again?

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9 days ago

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XfinityAmandaB

Official Employee

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2.1K Messages

user_58w6ac The cloud would be automatic. Correct the next time you record on your new box, that should start adding to the storage % on the new box. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_58w6ac

9 Messages

Thank you I will watch for it to happen 

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9 days ago

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XfinityChelseaB

Official Employee

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1.6K Messages

@user_58w6ac, Please keep us updated so we can make sure you get taken care of.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_58w6ac

9 Messages

8 days ago

As mentioned, it was the new box. Now that I have a completed new recording, the percentage is showing again.

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XfinityRay

Official Employee

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2.7K Messages

Thanks for updating the thread, user_58w6ac! I am glad you can see the percentage once again! Has the new box been working well? No other issues with your service? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_58w6ac

9 Messages

2 days ago

So far, so good. Thank you for checking 

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