New Poster
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2 Messages
DVR not working
When I navigate to my recordings I get a blank screen. Or sometimes I get the list of my recordings and when I choose one I get a blank screen.
New Poster
•
2 Messages
When I navigate to my recordings I get a blank screen. Or sometimes I get the list of my recordings and when I choose one I get a blank screen.
Responses
Rustyben
Expert
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24K Messages
5 m ago
do you have more than one set top box? if so, is it the same on all the boxes? does the recording play on your physical DVR?
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ComcastChe
Official Employee
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6.1K Messages
5 m ago
Hey @martie13! Thank you for using the Xfinity Forum to report the issues you're having with your DVR and recordings. My team can help by investigating and troubleshooting to get this resolved. First, I wanted to know if you have tried to Fix Your TV Service Using the Xfinity My Account App?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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