martie13's profile

New Poster

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2 Messages

Thu, Dec 17, 2020 1:00 PM

DVR not working

When I navigate to my recordings I get a blank screen. Or sometimes I get the list of my recordings and when I choose one I get a blank screen. 

Responses

Rustyben

Expert

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24K Messages

5 m ago


@martie13 wrote:

When I navigate to my recordings I get a blank screen. Or sometimes I get the list of my recordings and when I choose one I get a blank screen. 


do you have more than one set top box? if so, is it the same on all the boxes? does the recording play on your physical DVR?

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ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hey @martie13! Thank you for using the Xfinity Forum to report the issues you're having with your DVR and recordings. My team can help by investigating and troubleshooting to get this resolved. First, I wanted to know if you have tried to Fix Your TV Service Using the Xfinity My Account App

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