martie13's profile

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2 Messages

Thursday, December 17th, 2020 1:00 PM

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DVR not working

When I navigate to my recordings I get a blank screen. Or sometimes I get the list of my recordings and when I choose one I get a blank screen. 

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Expert

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24.6K Messages

5 years ago


@martie13 wrote:

When I navigate to my recordings I get a blank screen. Or sometimes I get the list of my recordings and when I choose one I get a blank screen. 


do you have more than one set top box? if so, is it the same on all the boxes? does the recording play on your physical DVR?

Official Employee

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6.9K Messages

5 years ago

Hey @martie13! Thank you for using the Xfinity Forum to report the issues you're having with your DVR and recordings. My team can help by investigating and troubleshooting to get this resolved. First, I wanted to know if you have tried to Fix Your TV Service Using the Xfinity My Account App

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