1 Message
DVR not recording
I've set recording options several times for the Formula 1 races and it will tell me what coming up next but then never record even though I have set the options.
All that shows is last years races but nothing from the current season.
XfinityJosephA
Official Employee
•
1.4K Messages
9 months ago
Hello, @user_9ewcew we will take the right actions to help you with your DVR service. Being able to view recordings using the Xfinity Stream app and X1 is my favorite feature and I want you to be able to make advantage! Our aim is to provide great products and a versatile experience, so we need to get this fixed for you 👍 Are you able to let us know if you can record other content and if your equipment has been reset and updated?
Confirming if you are using an X1 DVR box or the Xfinity stream app will help as well.
The following links we can reference to make sure your equipment is updated and how we can make sure your equipment receives all the latest updates every day. There’s always a good chance upgrading your boxes and making sure they get software updates will fix the issue.
https://www.xfinity.com/support/articles/update-your-xfinity-equipment-online
https://www.xfinity.com/support/articles/changing-daily-update-time
0
0